Riverbend

Twice a week

Three times a week

Daily

During your last telephone interaction with Riverbend’s Provider Customer Service Department, please rate the courtesy and professionalism of Riverbend’s Customer Service Representatives.

Poor

Fair

Good

Excellent

During your last telephone interaction with a Riverbend Customer Service Representative, how would you rate your overall experience?

How often do you use Riverbend’s Interactive Voice Response technology/IVR?

According to CMS (Section 20.1.B1 NOTE in Chapter 3 of the Medicare Contractor Beneficiary and Provider Communication Manual/Provider Inquiries), providers shall be required to use IVRs to access claims status and beneficiary eligibility information.  What do you like about using Riverbend’s Interactive Voice Response technology/IVR?

What do you not like about using Riverbend’s Interactive Voice Response technology/IVR?

How can Riverbend’s Provider Customer Service Department, which includes both Customer Service Representatives and IVR technology, improve its service to you?