Riverbend


 

RGBA Online Survey

Riverbend Government Benefits Administrator Online Survey
Web Site
  1. How often do you use the Riverbend Website?
   
 Less than once a week  Once a week  Twice a week  Three times a week  Daily
   
  2. How would you describe your computer skills?
   
 Beginner  Average  Advanced
   
  3. How would you describe your comfort level with the internet (surfing the web)?
   
 Not Comfortable  Somewhat Comfortable  Very Comfortable
   
  4. Please rate the following sections of the Riverbend Website based on how important they are to you and how satisfied you are with their implementation here:
(1 being the least satisfactory/least important and 5 being the most satisfactory/most important)
  A. Organization (i.e. Divisions, Online Maps, etc.)
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  B. Help (i.e. FAQs, Help Guides, Help Manuals, etc.)
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  C. News and Publications
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  D. Local Coverage Determinations (LCDs)
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  E. Tools (i.e. Reason Codes, HCPCS, MDS Calculator, Timely Filing Calculator, etc.)
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  F. RGBA News and Announcements
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  G. Education and Training
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
   
  5. Please rate the following design aspects based on how important they are to you and how satisfied you are with their implementation here:
(1 being the least satisfied/least important and 5 being the most satisfied/most important)
  A. Ease of Use
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  B. Ease of Navigation
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  C. Search Functions
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  D. Text Size
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  E. Visually Appealing
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  F. Clear Language
   
Importance  5  4  3  2  1
Satisfaction  5  4  3  2  1
  6. I find what I'm looking for when I access the Riverbend Website:
   
 Always  Often  Sometimes  Never
  7. I access the Riverbend Website at home and/or during business trips:
   
 Always  Often  Sometimes  Never
   
  8. The Riverbend Website strongest points are:
   
  9. The Riverbend Website's weakest points are:
   
  10. Some things I would like to see added to the Riverbend Website are:
   
  11. Additional Comments:
   
  12. I am interested in participating in Usability Testing and/or Focus Groups:
(What is usability testing? What is a focus group?)
     Yes  No
  13. If you answered yes to question 13, please provide your email address:
   
Comments regarding your dealings with Riverbend Government Benefits Administrator can be sent to the Centers for Medicare and Medicaid Regional Office, to the attention:
PCOM Coordinator - Centers for Medicare & Medicaid services (CMS)
61 Forsyth street, SW, Suite 4T20
Atlanta, GA 30303.